New Hire Report - Troubleshooting - System Error Messages

Cannot connect to database

The application cannot connect to the database server.

1. Verify the database server is running.

2. Check network connectivity between your workstation and the database server.

3. Verify your database credentials are valid.

4. Contact your system administrator if the issue persists.

No security authorization

Your user account does not have the required security permissions to run this report.

Contact your system administrator to grant access to the Ohio New Hire report module.

Security must be configured for the HRM package and the specific program.

Program Error (with path details)

The system cannot find the required configuration files (stylesheet or action defaults).

Verify the application is properly installed.

Check that $libt/libActionDefault.4ad and $libt/libStyleSheet.4st files exist.

Contact your system administrator to reinstall or repair the application.

Must enter hire date

The Hire Date (cutoff date) field is empty.

Enter a valid date in the Hire Date field.

Use the format MM/DD/YYYY.

Electronic file 4 character name prefix is required

The File Name Prefix field is empty when generating an electronic file.

Enter a four-character prefix for the electronic file name in the File Name Prefix field.

This is typically your district's identifier code.

Example: Entering DIST would create files like DIST1225.txt.

Filename prefix may not contain any spaces

The File Name Prefix field contains space characters, which are not allowed.

Remove all spaces from the File Name Prefix field.

Use only alphanumeric characters (letters and numbers).

Please enter Y or N

An invalid response was provided when asked to confirm report accuracy.

Select Yes if the report is correct and you want to proceed, or No if you need to make corrections.

Do not press other keys or fail to respond.

Form validation errors (Title: Form Error)

Required fields are missing or contain invalid data.

Review all fields on the form.

Check that:

1. The Hire Date is in a valid format.

2. The File Name Prefix is entered (if required).

3. All required selections are made. Look for fields highlighted in red.

{0} error(s) found (in confirmation dialog)

The extraction found validation errors in employee/contractor data.

1. Download and review the error report PDF.

2. Correct the identified issues in the source records.

3. Re-run the report after corrections.

Internal Server Error. Please try again later.

A server-side error occurred during processing.

1. Wait a few minutes and try again.

2. Check if the database server is accessible.

3. Review server logs for specific error details.

4. Contact your system administrator if the error persists.

File/Update not performed. Please run the hard copy report and verify that it is correct.

You attempted to create an electronic file without first running and verifying the hard copy report.

1. Run the Hard Copy option first.

2. Review the generated report for accuracy.

3. Confirm the data is correct when prompted.

4. Then return and run the Electronic File option.

Please create and verify the hard copy report before creating Electronic File.

The hard copy report was not verified for the current cutoff date, or the cutoff date was changed after verification.

1. Run the Hard Copy option with the same Hire Date you want to use for the electronic file.

2. Verify the report is accurate.

3. Then, create the electronic file with the same Hire Date.

You must run the hard copy report option before updating.

Attempted to update employee records without completing the hard copy verification process.

Run the Hard Copy option first and confirm its accuracy before the system allows updates to employee and contractor records.

Please correct the employee information, then run the hard copy report again

You indicated that the hard copy report data is incorrect.

1. Review the hard copy report to identify errors.

2. Correct the source data.

3. Re-run the hard copy report.

4. Verify and confirm accuracy before proceeding.